If an error appears on your credit card statement, you need to act fast to fix the mistake. Billing errors include:
- Charges made by someone who did not have your permission to charge your card;
- Charges for things or services that you never ordered;
- Charges for things that you ordered, but that the seller did not deliver in a “timely manner”; and
- Accounting errors.
If you see an error on your credit card statement, you should write a “dispute letter” to the credit card company. This “dispute letter” should be written on a separate sheet of paper- not the original bill. The letter should include:
- Your name and address;
- The account number;
- The amount, date and creditor information for the charge(s) you are disputing; and
- The reason why you are disputing the charge.
The letter should be addressed to the credit card company’s “billing error” address. This address is usually different from where you send your payments. You can usually find the “billing error” address on the back of your bill.
You should mail this letter by certified mail, return receipt requested. Keep a copy of the letter for your records. Your credit card company must receive your dispute letter within 60 days from the date when the bill was sent to you.
If the problem is not taken care of within 30 days from when your credit card company receives your dispute letter, your credit card company will let you know if there will be an investigation. You need to keep paying your credit card bill during the dispute process and investigation, but you do not need to pay the amount that is being investigated. If the credit card company’s investigation finds that the charge is correct, you must pay that amount and you may have to pay extra fees.