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Table of Contents

Getting Started - The Basics

About Enrolling

Costs and Coverage

Problems Getting Your Drugs Under Your Plan

Other Common Problems / Changing Plans

Health Care Reform and Part D

Information for Medicare Providers

Formulary Links and Forms:
All 2012 Medicare Part D Plans in Maine


Aetna (Aetna-CVS, Aetna Medicare Rx Premier Plans)

Aetna Website

Prior Authorization (Coverage Determination) Form

Aetna Formulary Search Tool
Directions:
Step 1: Click on Medicare Plans
Step 2: Choose Three Tier Open Formulary
Step 3: Click on “Medicare Medication Search”
Step 4: Begin Searching by Drug or Therapeutic Class

Prior Authorization Line: 1-800-414-2386

Customer Service: 1-800-529-5586
Members: 1-877-238-6211

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Anthem (Blue Standard, Blue Premier, Blue Plus Plans)

Anthem Website

Prior Authorization (Coverage Determination) form and criteria

Formulary List and Drug Search Tool
Click on National Prescription Drug Plan

Prior Authorization forms are also available by contacting
Anthem PA line: 1-800-338-6180

Customer Service Line: 1-866-755-2776
Member Services: 1-800-482-0966
Prior Authorization Line (Express Scripts): 1-800-338-6180
Prior Authorization Fax: 1-888-831-2243

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Cigna (Cigna Plan One)

Cigna Website

Cigna Formulary Search Tool (For .pdf versions of Plan One and Plan Two, follow links.)

Standard Forms
Prior Authorization (Coverage Determination) Form

Prior Authorization Line: 1-800-558-9363

Customer Service / Members: 1-800-735-1459 or 1-800-222-6700

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Community CCRx (Basic, Choice Plans)

Community CCRx Website

Physician/Pharmacy Support Line: 1-866-684-5395 or TTY/TDD 1-866-684-5351 (Mon. – Sat. 7:00am to 10:30pm ET)

Links to Comprehensive Formularies and Drug Search Tool

Prior Authorization (Coverage Determination) Forms

Prior Authorization(Coverage Determination) Provider Phone Line : 1-866-316-6049
Prior Authorization (Coverage Determination), and Appeals Fax: 1-866-868-0858

Customer Service/Members: 1-866-684-5353
(TTY/TTD) 1-866-864-5351


EnvisionRx Plus (Envision Rx Plus Silver, Rite Aid Envision Rx Plus)

EnvisionRx Plus website

Prior Authorization (Coverage Determination) Form

Appeals and Grievance Information and Drug-specific Forms

Silver Plan Formulary Link
Rite Aid Envision Rx Plus Formulary Link
Prior Authorization, Quantity Limit and Step Therapy Information

Member Services: 1-866-250-2005
Prior Authorization (Coverage Determination), Appeals and Grievance Fax: 1-877-503-7231

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First Health (Premier, Premier Plus, Value Plus Plans)

First Health Premier Website

Providers Website

2012 Premier, Premier Plus and Value Plus Formularies
Find your 2012 Plan and click on “Printable Comprehensive Formulary” or click on “Online Searchable Formulary”

Forms:
Standard Prior Authorization (Coverage Determination) Form
Instuructions for Prior Authorization (Coverage Determination) form and Appeals and Grievance Procedures and Forms

Prior Authorization Line: 1-800-551-2694
Exceptions / Prior Authorizations Fax: 1-800-639-9158

Customer Service: 1-800-588-3322
Members: 1-866-865-0662

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Health Net (Orange Option One and Value Orange Option Two Plans)

Health Net Website

Comprehensive Formulary (.pdf)

Prior Authorization Line: 1-800-867-6564
Prior Authorization Fax: 1-800-977-8226

Customer Service/Members: 1-800-606-3604 or 1-800-949-0166

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HealthSpring (Health Prescription Drug Plan, Reg 1)

HealthSpring Website

Formulary and Drug Search
Click on find a drug to check for specific drugs
Click on National Prescription Drug Plan for the full 2012 Formulary

Prior Authorization (Coverage Determination) forms, criteria and procedures

Prior Authorization Line: 1-800-331-6293
Prior Authorization Fax: Standard 1-866-845-7267; Expedited 1-866-593-4407

Customer Service Line: 1-888-299-3582
Members Line: 1-800-331-6293

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Humana (Humana-Walmart Preferred Rx, Humana Enhanced Plans)

Humana Website

Humana Formulary Search Tool

Forms:
Prior Authorization (Coverage Determination) Form

Prior Authorization Line: 1-800-555-2546
Prior Authorization Fax: 1-877-486-2621

First Level Appeal Fax: 1-800-949-2961

Customer Service: 1-800-706-0872
Members: 1-800-281-6918

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Medco (Choice and Value Plans)

Medco Website

Prior Authorization (Coverage Determination) Form

Prior Authorization Fax Line: 1-800-837-0959

Prior Authorization Line: 1-800-753-2851

Customer Service/Members: 1-800-758-4531

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Silverscript (CVS Caremark Value, CVS Caremark Plus Plans)

SilverScript Website

Silverscript Formulary
Click on "Comprehensive Formulary" (for .pdf versions of the Value and the Plus Plans' formularies) or "Formulary Search" (to search for covered drugs)

Prior Authorization (Coverage Determination) Form

Exceptions and Prior Authorizations: 1-800-294-5979
Exceptions Fax: 1-866-884-9475

Customer Service: 1-866-552-6106; TTY Users: 1-866-552-6282
Members: 1-866-235-5660; TTY Users: 1-866-236-1089

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United American: UA (Preferred, Select Plans)

Website Link

Formulary, Search Tool, Prior Authorization, Quantity Limit and Step Therapy Guideline Link
Click on your Plan (Preferred or Select)

Prior Authorization (Coverage Determination) form and Other Forms Links

Customer Service: 1-866-524-4169
Pharmacy/Prior Authorization Line (Medco): 1-800-753-2851
Prior Authorization Fax: 1-800-711-5673

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United Healthcare: (AARP Preferred, AARP Enhanced Plans)

AARP Medicare Rx Plan Website

Prescription Drug Search Tool

Comprehensive Formularies and Criteria for Prior Authorizations, Step Therapy

Prior Authorization (Coverage Determination) Form

Prior Authorization Phone(Prescription Solutions): 1-800-711-4555
Prior Authorization Fax: 1-800-527-0531

Customer Service: 1-866-255-4835
Members: 1-888-867-5575
SPAP members (SPAP means Maine residents with Medicare and full MaineCare, the Buy In, and/or the Drugs for the Elderly program): 1- 877-710-5083

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WellCare (Signature, Classic Plans)

WellCare Website

Pharmacist/Physician/Member Number: 1-866-800-6111; Members choose Option 1; Pharamacists choose Option 2; Physicians choose Option 3; TTY/TDD 1-888-816-5252

WellCare Formulary Search Tools (click on button for specific plan)

Signature and Classic Plan Comprehensive Formulary Link

Coverage Determination Form

First Level Appeal (Redetermination) Form

Various Other Forms

Coverage Determination (Prior Authorization) Fax 1-866-388-1767

Appeals Fax: 1-866-388-1766

Customer Service: 1-888-547-5252
(TTY/TTD) 1-888-816-5252

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MaineCare Member Services: 1-800-977-6740

The MaineCare site has MaineCare/DEL Formularies and Prior Authorization Forms (not Medicare Part D).

The CMS website has a standard form for coverage determinations (prior authorizations) under Medicare Part D, together with instructions for completing the form. This form can be used with any Medicare Part D Plan.

Updated October 2011



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